Book Online

At Lauren Ash, we try to make it as simple as possible to book your next beauty appointment with us. 

Use our booking request system to book the most convenient date and time for you.

Terms & Conditions

By booking an appointment with us you agree to abide by these terms and conditions.

Booking & Cancellation

• All your bookings will receive email confirmation at time of booking and text reminder 48hrs prior to appointment, it is therefore essential we have your correct details.
• If it is your first appointment with us please arrive 15 minutes prior in order to complete consultation forms.
• 24 hours notice is required for cancellation / change / rearrangement of your appointment. Excluding Full sets of lashes, permanent make up, SkinPen, Mesotherapy, skin roller, or multiple appointments over 1.5hrs we require 48 hours notice.
• If you repeatedly no show or do not give the required amount of notice to cancel/change your appointment, you will be asked to pay for all future appointments in advance.
• We reserve the right to charge 100% of treatment cost if you cancel on the day of your appointment or with no shows’ as we are unable to fill your reserved treatment time. No further appointments will be booked until this is paid.
• All appointments will finish at their scheduled time so that the next client is not delayed. If you are late for appointments, we can only treat you for the remaining appointment time or may not be able to perform the treatment at all. In both circumstances full treatment cost will be required.
• We require a non-refundable booking fee for SkinPen / Skin roller /Permanent make up/ Mesotherapy / Full sets of lashes / Treatment packages, which must be paid to secure the appointment. This is then deducted from your appointment on the day.
• It is your responsibility to book in or pop in for your patch test for LVL lash lifts, Tinting, Lash extensions, Permanent make up or any others a minimum of 3 days prior to your appointment.
• It is your responsibility to ensure you book in for all treatments part of a course or use gift vouchers prior to expiry dates.
• All treatment courses are to be paid in full, are non-refundable, non-transferable and valid for one year from start date.
• It is your responsibility to book in for your permanent make up top up, which is to be done 8-10 weeks after the initial treatment to qualify for the top up price of £80.
• For optimal results it is recommended treatment course intervals are carried out as recommended, along with home are recommendations.
• We do not infill lashes carried out by other salons or therapists as unfortunately the quality of work often does not match our own. You will have to have the lashes removed and a new full set applied.
• We do not infill acrylic or gel nails carried out at non-standard salons, more often than not the acrylic used at such salons contains the harmful chemical MMA, in this instance we require a full soak off before a new set can be applied.

Gift Vouchers

• All gift vouchers are valid for 6 months and are non-refundable and non transferable.
• Gift Vouchers can be redeemed against treatments and products.
• When booking, please advise that you have a gift voucher to ensure you are booked in with the correct therapist.

Loyalty Cards

• Loyalty cards will be stamped once for each appointment £25 or over
• Cannot be redeemed for cash or transferred.
• Cannot be used in conjunction with any other offer or discount.
• Must be held with you and are not replaced if lost

General Salon Terms

• Our salon is small and in the interest of the comfort of other clients and Health & Safety, we kindly request that you do not bring children to the salon.
• We kindly request that mobile phone is limited in the salon and turned off for some treatments.
• Please advise us of any medical conditions or changes to medical conditions, including pregnancy as some treatments will not be suitable for you.
• Payment can be made by cash or card.
• Personal data taken from clients during the consultation process is required for Insurance and License as well as safe treatment advice. Data is kept and stored confidentially and used for treatment assessment, booking systems and occasionally to advice you of salon promotions or news.
• We reserve to alter prices without prior notice.
• All treatments are non refundable
• Any complaints or concerns regarding a treatment should be made in writing within 48 hours of the appointment and sent to info@laurenash.co.uk